Technical Service
"We have invested in the development of procedures and technologies to deliver the best service. Our engineers and technicians are trained periodically in each of the parent companies with which we work, in order to keep updated knowledge and thus have the necessary skills to solve the problems that may arise.
BIOS SERVICE today has infrastructure, and all kinds of services that allow a TIMELY, RELIABLE AND GUARANTEED service, with the highest industry standards. This is how we allow ourselves to offer the following Services:"
Roberto Kamke, Technical Service Manager
Online technical support or Help Line: In the event of anomalies in the operation of the equipment, such as error codes, operational doubts, alarms, among others, customers will be able to count on a free telephone answering service that helps improve the operation of the equipment that GrupoBios markets.
Contact telephone number: +562 2473 6152 / +562 2473 6165
Email: serviciotecnico@grupobios.cl
Contact telephone number: +562 2473 6152 / +562 2473 6165
Email: serviciotecnico@grupobios.cl
Equipment Facilities: By having a range of highly specialized equipment, Bios Service performs the installations of the equipment that we commercialize, thereby ensuring compliance with technical specifications, the status of the electrical network, environmental conditions, calibrations and commissioning march according to the checklists of manufacturers. At the end of the service, the technician delivers an installation report indicating that the equipment is operational.
Technical visits in the field: Upon request of the client, a technician is sent to evaluate the operational status of the equipment, it consists in carrying out a review of the operation of the equipment, in order to detect deviations of operation, calibrations and failures, among others. At the end of the service, the technician delivers a report with the actions and recommendations that the user must make in order for the equipment to be operational.
Preventive Maintenance: Are maintenance activities that are executed to the teams with a time interval and according to a checklist prescribed by the manufacturer. It considers, general inspection, cleaning, measurement of parameters, calibration and adjustments, and in some cases considers, change of filters, seals, wear elements and maintenance kit, among others, all according to what the manufacturer indicates. At the end of the service, the technician submits a maintenance report that indicates the activities he carried out and the components he replaced. The operational team is left with a report and a guarantee that varies between 2 and 6 months.
Repairs or Corrective Maintenance: Upon the request of a customer and product of a partial or total failure of the operation of a equipment, the technician makes an intervention to correct the damage, by changing components and / or spare parts. In general, the repair process requires more time than a preventive (scheduled) maintenance, since the component (s) to be replaced is unknown.
Considers:
Considers:
- Technical visit that assesses the failure
- Quotation for repair with original spare parts (which must be approved by the customer)
- In case of not having the spare in place, a time of sending it or the spare parts
- The repair and start-up of the equipment
- At the end of the process the operational team is left with a report and a guarantee for the work done
| Features/Type of contract | Silver | Gold | Platinum |
|---|---|---|---|
| Telephone assistance to the client that reports the problem | Business days 08:30 a.m. to 5:30 p.m. | 24/7 (24 hours, 7 days a week) | 24/7 (24 hours, 7 days a week) |
| Technical visits between maintenance preventive with report of operation. | check | check | |
| Response times predefined for technical visits for emergencies | check | check | check |
| The Preventive Maintenance service, according to the manufacturer's specifications, includes maintenance kit (in case the check list requires it) | check | check | check |
| Spare parts original | check | check | check |
| Factory certified technicians | check | check | check |
| Certified calibration instruments | check | check | check |
| The Service of Repairs or Corrective Maintenance through SLA. (Service Level Agreement) or Coefficient of Performance | check | ||
| Critical spare parts in square | check | check | check |
| Backup Team | check |